How to fix the "can not find your Encryption Lock, please insert into!" problem?
Sometimes people face this problem when they run the quantum magnetic resonance analyzer on Windows 7 system. How to fix it? Please try the following steps:
1. Make sure the usb-key has been pluged into your computer and recongnized.
2. Install and run the program as adminstrator.
3. Some of the anti-virus software considerate the program is kind of virus. In this case, please exit the anti-virus and re-install the quantum program. Then, open the anti-virus again and add the program into your anit-virus's trust list.
4. If you try all the steps above but it all failed, please write us a email. Our technicist will contact you asap.
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